Volunteer Information

EFFECTIVE JULY 2, 2020, DUNEDIN CARES WILL RESUME INDOOR SHOPPING OPERATIONS, BUT WITH CHANGES AS A RESULT OF THE CURRENT COVID-19 PANDEMIC. FOR THE MONTH OF JULY 2020, WE WILL HAVE FOOD DISTRIBUTION FROM 10:00 AM UNTIL 12 NOON ON THURSDAYS. 

FOR THE MONTH OF JULY 2020, WE WILL HAVE FOOD DISTRIBUTION FROM 10:00 AM UNTIL 12 NOON ON THURSDAYS. WE ARE CONSIDERING OPENING ON SATURDAYS IN JULY AND POSSIBLY ON TUESDAYS IN AUGUST. 

DUNEDIN CARES WILL OPERATE UNDER CDC GUIDELINES. FREQUENT CLEANING WILL BE PERFORMED DURING FOOD DISTRIBUTION HOURS AND 6 FOOT SOCIAL DISTANCING WILL  BE PRACTICED BY ALL VOLUNTEERS AND CLIENTS. ALL VOLUNTEERS WILL BE REQUIRED TO WEAR MASKS, WHICH WILL BE PROVIDED TO YOU IF NECESSARY.

Job Description: Parking Attendant

Arrival Time: 9:00 AM

Last Car Accepted: Noon

Mask Required

Duties on Food Distribution Day(s):

1.  Set up and take down parking lot cones and signage

2.  Set up and take down canopy and chairs

3.  Direct cars to parking for inside shopping

4.  Direct cars utilizing drive-up service to appropriate location

5.  Parking Attendant will thoroughly sanitize all chairs prior to storing.

Job Description: Greeter #1

Arrival Time: 9:00 AM

Last Client Accepted: Noon

Mask Required

Duties on Food Distribution Day(s):

1.  Set up and take down number whiteboard

2.  Distribution single-use numbers to clients

3.  Identify new clients and give them application to complete and return to Greeter #1. Upon receipt of completed application, provide client with a single-use number. Greeter #1 will provide completed application to New Client Registrar for entering into Food Bank Manager.

4.  Greeter #1 advises Clients to have their valid ID or Dunedin Cares ID ready for when their number is called.

5.  At 9:30 AM Greeter #1 opens Pantry entrance and calls Client #1. 

6.  Greeter #1 reviews the form of ID provided by Client and directs the Client to one of two Input Registrars

a.  New Clients are directed to New Client Input Registrar

b.  Existing Clients are directed to the Existing Client Input Registrar

7.  Greeter #1 is responsible for keeping Client flow into the Pantry orderly with a maximum of 3 Clients shopping at any one time in the Pantry.

8.  Greeter #1 is responsible for keeping whiteboard up to date showing ‘currently serving’ Client number. 

9.  As time permits, Greeter #1 or other volunteer will wipe down chairs, clipboards, pens, etc. as Client completes necessary paperwork.

Job Description: Greeter #2 (Health Screener)

Arrival Time: 9:00 AM

Last Client Accepted: Noon

Mask Required

Duties on Food Distribution Day(s):

1.  Greeter #2 will distribute health screening forms to all Clients upon their arrival and receipt of a number from Greeter #1.

2.  Greeter #2 will take Client temperatures before they enter the Pantry and collect Client completed health screening forms. If Client has an elevated temperature, Client may be offered Boo Bag pick-up option.

3.  Once Client clears temperature check, Greeter #2 will direct Client to hand sanitizer station and provide a mask, if Client is not wearing one, prior entering Pantry.

4.  Greeter #2 will assist in wiping down of chairs, clipboards, pens, etc. after Client completes necessary paperwork.

Job Description: New Client Registrar

Arrival Time: 9:00 AM

Last Client Accepted: Noon

Mask Required

Duties on Food Distribution Day(s):

1.  Greeter #1 will provide completed applications in advance to New Client Registrar to enter into Food Bank Manager while new Client is waiting for his/her number to be called. 

2.  New Client Registrar will create a “Visit” record for the new Client.

3.  New Client Registrar will create a Dunedin Cares ID card and will test scan the barcode to confirm card is valid.

4.  Greeter #1 will direct Client to New Client Registrar when his/her number is called to pick up their Dunedin Cares ID card. (if ID card is not completed at the start of Client’s shopping, will be provided before leaving the Pantry).

5.  Registrar will thoroughly sanitize computer, mouse and general desk area prior to closing out.

Job Description: Existing Client Registrar

Arrival Time: 9:00 AM

Last Client Accepted: Noon

Mask Required

Duties on Food Distribution Day(s):

1.  Greeter will direct existing Clients to Existing Client Registrar.

2.  Existing Client will provide valid ID or Dunedin Cares ID Card.

a.  If Client presents valid ID, Registrar looks up Client and creates a new “Visit” for the Client. 

b.  If Client presents Dunedin Cares ID, Registrar scans the card, which opens the Client record, and a new “Visit” is to be created.

3.  Existing Client Registrar will assist New Client Registrar as needed to avoid backlog.

4.  Registrar will thoroughly sanitize computer, mouse and general desk area prior to closing out.

Job Description: Shopper

Arrival Time: 9:00 AM

Last Client Accepted: Noon

Mask Required

Duties on Food Distribution Day(s):

1.  After Client has been registered, Shopper will greet Client and begin shopping.

2.  Shopper will follow Guest Shopping List and floor plan protocols

3.  Shopper will take items from shelves as directed by Client

4.  At all times, Shopper will maintain 6 foot social distance between other Shoppers

5.  Shopper stays with Client until checkout, at which time Client will present single-use number to Checkout Recorder.

6.  Shopper will move shopping cart to Client waiting area. Cart will be sanitized by Shopper, prior to use by the next Client, 

7.  Shopper will sanitize each cart thoroughly at the conclusion of the shopping day.

Job Description: Checkout Recorder

Arrival Time: 9:00 AM

Last Client: 12:30/1:00 PM

Mask Required

Duties on Food Distribution Day(s):

1.  Client will present single-use number to Checkout Recorder.

2.  Checkout Recorder will look up record in Food Bank Manager

3.  Checkout Recorder will tally weight of Client’s goods and record total in Food Bank Manager and close out Client’s visit.

4.  Checkout Recorder will provide Client with a “Next Visit Card” upon leaving.

5.  Checkout Recorder will sanitize computer, mouse, scale and general desk area upon closing out. 

Job Description: Checkout Valet

Arrival Time: 9:00 AM

Last Client: 12:30/1:00 PM

Mask Required

Duties on Food Distribution Day(s):

1.  Checkout Valet will unload goods from Client’s shopping cart onto checkout scale.

2.  Once the goods have been recorded by the Checkout Recorder, Checkout Valet will load goods into wagon. Client should not handle the goods.

3.  Checkout Valet will bring goods to Client’s car and assist with loading, if necessary.

4.  Checkout Valet will return wagon to checkout area for next Client.

5.  Checkout Valet will sanitize all wagon handles for use with the next Client.

6.  Checkout Valet will empty meat coolers and return items to freezer.

7.  Checkout Valet will thoroughly sanitize empty meat coolers and coolers leave open until next use.

Job Description: Warehouse Receiving/Processing/Shelving  (“Stocker”)

Monday, Tuesday, Wednesday, Thursday, Saturday: 9:30 am – 12 Noon

Wednesday Afternoons: 1:00 pm – 3:00 pm

Mask Required

1.  Stocker will assist with the transport of donated items from the Pantry loading dock onto Warehouse scale.

2.  Stocker will document the donation date, donor’s name and total weight of the donation on the appropriate clipboard (individual or group donation).

3.  Stocker will review and verify all ‘expiration’ or ‘use by ‘ dates on all donations. Stocker can review information posted in Pantry for dating guidelines.

4.  Stocker will mark donated items with a vertical line through product barcodes to prevent any returns to stores.

5.  Stocker will restock Warehouse and Pantry shelves, as product is required.

6.  Stocker will break down all boxes so they can be taken to recycling center.

7.  Stocker will empty all trash cans in the Warehouse and Pantry and take to outdoor trash bin.

8.  Any donations not processed prior to Stocker leaving, should be weighed and recorded and left in bins under the tables. 

9.  Stocker will leave the Warehouse area clean and tables sanitized prior to leaving.